Terms & Condition

1. Who we are

Just Simplifying Everything Ltd is a company registered in England and Wales.

Company number: 16842023
Registered office: 167–169 Great Portland Street, 5th Floor, London W1W 5PF
Email: enquiries@jsedigital.co.uk
Telephone: 0330 043 8655
Website: www.jsedigital.co.uk

We have not appointed a Data Protection Officer. We are not required to. Data protection questions should be sent to the email address above.

2. Definitions

Deliverables : The websites, designs, written content, brand assets, documentation and
other materials we create for you under a Proposal.
Proposal: The written scope, price and timeline we send you for a piece of work.
Client Materials: Anything you give us to use — copy, images, video, logos, data, brand guidelines, credentials.
Services: The work described in a Proposal, including any care plan or retainer.
Contract: A Proposal you have accepted, together with these terms.

3. How a contract is formed

We send you a Proposal. It is an offer, not a binding contract, and it is open for 30 days unless we say otherwise.
A Contract comes into existence when you accept the Proposal in writing, pay the deposit, or ask us to begin work whichever happens first.
If a Proposal and these terms conflict, the Proposal wins on scope, price and timing. These terms govern everything else.
Nothing said in a meeting, email or call forms part of the Contract unless it is written into a Proposal or an agreed change.

4. Our services

We will provide the Services with reasonable care and skill, in accordance with the Proposal.
We will use appropriately skilled people. We may subcontract parts of the work, and we remain responsible to you for anything a subcontractor does.
Any timeline in a Proposal assumes you provide what we need when we ask for it and respond to requests for approval within 5 working days.

5. What we need from you

Give us Client Materials, feedback and approvals promptly and in the format we ask for.
Nominate one person with authority to approve work on your behalf. Conflicting instructions from different people cause delay and cost.
Give us the access we need to your systems, domains and accounts, and tell us promptly if that access changes.
Make sure the Client Materials are accurate, lawful, and that you own them or have permission to use them.
Where we set up an account on your behalf with a third-party platform, that account is yours. You are responsible for its fees and for complying with its terms.

6. Fees and payment

Our fees are as set out in the Proposal. Unless it says otherwise, they are fixed for the scope described and are exclusive of VAT (where VAT applies it is shown on our invoice) and of third-party costs such as domains, hosting, subscriptions, licences and stock imagery.
Unless the Proposal says otherwise, we invoice 50% on acceptance and 50% on completion. Care plans and retainers are invoiced monthly in advance.
Invoices are payable within 14 days of the invoice date. If no period is agreed, payment is due 30 days after you receive the invoice or we perform the Services, whichever is later.
We do not begin work until the deposit has cleared.
If you are a business and you pay late, we may charge statutory interest at 8% above the Bank of England base rate, together with the fixed sum for debt recovery costs allowed by the Late Payment of Commercial Debts (Interest) Act 1998 — £40 for debts under £1,000, £70 for debts of £1,000 to £9,999.99, and £100 for debts of £10,000 or more. We may also claim reasonable additional recovery costs.
We may suspend the Services and withhold Deliverables while an invoice is overdue, having given you 7 days’ written notice.
All sums are payable in full without set-off or deduction, except as required by law.

7. Changes to the work

Either of us can ask for a change to the scope. We will confirm in writing what it does to the price and the timeline before we act on it.
We will not carry out chargeable additional work without your written agreement.
The Proposal includes two rounds of revisions at the design stage. Further rounds, or changes to work you have already approved, are chargeable at our then-current rate.

8. Delay

If you do not provide materials, feedback or approvals within the agreed time, the timeline moves accordingly and we may reschedule your work into our next available slot.
If a project is paused at your request or through your inaction for more than 30 days, we may invoice for the work completed to that point and treat re-engagement as a new booking.

9. Third-party platforms

We build primarily on Wix Studio and use other third-party tools and services. Those are supplied by third parties on their own terms, and we do not control them.
We are not responsible for the availability, performance, pricing, changes or discontinuation of a third-party platform, or for any loss caused by one — though we will help you deal with it.
Ongoing platform and subscription fees are yours to pay, in your own name, unless a Proposal expressly says we will pay them.

10. Intellectual property

You keep all rights in the Client Materials.
Once we have been paid in full, we assign to you the intellectual property rights in the final Deliverables made specifically for you the site design, page layouts, and the copy and graphics we produced for the project.
Until we have been paid in full, we grant you no licence to use the Deliverables. Use before payment is a breach of copyright.
We keep ownership of anything we developed before or outside your project, and of our methods, know-how, templates, components, code libraries and tooling. Where any of that is embedded in a Deliverable, we grant you a perpetual, non-exclusive, non-transferable licence to use it as part of that Deliverable.
Concepts, drafts and design routes we did not deliver remain ours.
Third-party assets fonts, stock imagery, plugins — are licensed to you on the licensor’s terms, and you are responsible for keeping those licences current.
Unless you tell us in writing not to, we may describe and show the work in our portfolio, case studies and marketing. We will not disclose anything confidential, and we will get your agreement before attributing a quote or a figure to you.

11. Your warranties and indemnity

You warrant that the Client Materials do not infringe anyone’s rights, are not defamatory or unlawful, and that you have all necessary permissions.
You will indemnify us against any claim, loss or cost arising from a breach of that warranty.

12. Data protection

Each of us will comply with the UK GDPR and the Data Protection Act 2018.
Where we process personal data on your behalf — for example data collected through a website we build or maintain for you , you are the controller and we are the processor, and the data processing agreement between us applies.
Our Privacy Policy explains what we do with personal data as a controller.

13. Confidentiality

Neither of us will disclose the other’s confidential information, or use it other than for the Contract.
This does not apply to information that is public through no fault of ours, that we already held, or that we are required to disclose by law.
This clause continues for 3 years after the Contract ends.

14. What we do and do not warrant

We warrant that the Services will be performed with reasonable care and skill, and that the Deliverables will materially conform to the Proposal.
If a Deliverable does not conform and you tell us within 30 days of delivery, we will correct it at our cost. That is your primary remedy.
We do not warrant that the Deliverables will be free from every minor defect, or that they will work identically on every browser, device or assistive technology, whether current or future.
We do not guarantee any particular search engine ranking, position, traffic level, conversion rate, revenue or commercial outcome. Search engines and advertising platforms are outside our control and change their behaviour without notice. Any projection we give is an estimate, not a promise.
Where we state a level of accessibility conformance, it is assessed against the standard and at the date stated. Later changes made by you or by a third-party platform may affect it.

15. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.
Subject to that, our total liability under or in connection with the Contract is limited to the total fees you have paid us under it in the 12 months before the claim arose.
Subject to clause 15.1, we are not liable for loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss.
We are not liable for loss of, or damage to, data unless it results from our failure to take reasonable care. You are responsible for keeping your own backups of Client Materials.

16. Care plans and recurring services

Care plans run monthly from the start date and renew automatically until cancelled.
Either of us may cancel by giving 30 days’ written notice, expiring at the end of a billing month.
Included hours are per month and do not roll over.
We may change the price on 60 days’ written notice. If you do not accept the change, you may cancel before it takes effect.

17. Ending the Contract

Either of us may end the Contract immediately by written notice if the other commits a material breach and does not remedy it within 14 days of being asked to, or becomes insolvent.
You may end a project early on written notice. If you do, you pay for all work completed and all commitments we have reasonably made, and any deposit is non-refundable.
On termination, and once you have paid everything due, we will hand over the Deliverables completed to that point and transfer any accounts held in our name for you.
Clauses that by their nature should survive termination do so including intellectual property, confidentiality, liability and governing law.

18. Events outside our control

Neither of us is liable for failing to perform because of something outside our reasonable control, including platform or hosting outages, failure of telecommunications or utilities, cyber attack, fire, flood, epidemic, industrial action or government action. We will tell you promptly and we will both do what we reasonably can to limit the effect. If it lasts more than 60 days, either of us may end the Contract.

19. Consumers

This section applies if you are an individual buying wholly or mainly outside your trade, business, craft or profession. It sits alongside the rest of these terms. Where it conflicts with them, this section wins, and nothing here affects your statutory rights.

Under the Consumer Rights Act 2015, we must perform the Services with reasonable care and skill. If we do not, you may ask us to put it right, or claim a price reduction.
Because we contract with you at a distance or away from our premises, you normally have 14 days from the day after the Contract is made to cancel it without giving a reason.
If you want us to start work during those 14 days, you must ask us to expressly. We will ask you to confirm that in writing, and we will tell you that you will lose the right to cancel once the Services are fully performed.
If you cancel after asking us to start, you pay a proportionate amount for the work we have done up to the point you told us, based on the total price agreed.
To cancel, tell us clearly by email, post or telephone using the details in section 1. You may use the model cancellation form at the end of these terms, but you do not have to.
We will refund what you have paid, less any amount due under clause 19.4, within 14 days of being told you are cancelling, using the same payment method you used.
Nothing in section 15 limits our liability to you below what the law allows for consumers, and no term here is intended to be unfair under Part 2 of the Consumer Rights Act 2015.
You may also use any alternative dispute resolution route available to you. We are not currently signed up to an alternative dispute resolution provider, and we are not obliged to use one.

20. Complaints

If something goes wrong, email enquiries@jsedigital.co.uk with the details. We will acknowledge within 2 working days and aim to resolve it within 10 working days, telling you if we need longer.

21. General

You may not assign the Contract without our written consent. We may assign it to a successor of our business.
The Contract is the entire agreement between us on its subject and replaces anything said or written before it. Neither of us relies on any statement not set out in it. This does not limit liability for fraudulent misrepresentation.
If we do not enforce a right, that is not a waiver of it.
If any provision is found to be unenforceable, the rest continues in force.
Nobody other than you and us has any right to enforce the Contract under the Contracts (Rights of Third Parties) Act 1999.
Notices must be in writing and sent by email to the addresses used for the Contract, or by post to the registered office.
We are independent contractors. Nothing creates a partnership, joint venture or employment relationship.

22. Governing law

The Contract and any dispute arising from it is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK, you may bring proceedings in your own jurisdiction.

23. Model cancellation form (consumers only)

Complete and return this form only if you wish to cancel the Contract.

To Just Simplifying Everything Ltd, 167–169 Great Portland Street, 5th Floor, London W1W 5PF, enquiries@jsedigital.co.uk:

I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:

Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):

Last Updated Date: April 2026